Why won't my PS5 connect to the internet?
PS5 internet connection errors are usually caused by PSN server outages, router issues, weak Wi-Fi signal, or incorrect DNS settings. Fix in order: (1) Check status.playstation.com for outages. (2) Fully restart your PS5 and unplug your router for 60 seconds. (3) Change DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) in Settings → Network → Set Up Internet Connection → Advanced Settings. (4) Use a wired Ethernet connection instead of Wi-Fi. (5) Run Settings → Network → Test Internet Connection to identify exactly where the connection fails.
Was this helpful?




