Epic Games

Question 1

Why won't my Epic Games Launcher open?

Accepted Answer

If Epic Games Launcher won't open, try these fixes in order: (1) Open Task Manager (Ctrl+Shift+Esc), find EpicGamesLauncher under Processes, right-click and select End Task, then reopen the launcher. (2) Right-click the launcher icon and select Run as administrator. (3) Clear the web cache — press W

Question 2

How do I redeem a code on Epic Games Store?

Accepted Answer

There are two ways to redeem a code on Epic Games Store. Via the Epic Games Launcher: open the launcher → click your profile icon in the top-right corner → select Redeem Code → enter your code → click Redeem. The game will appear in your Library. Via web browser: go to store.epicgames.com → sign in

Question 3

Why is my Epic Games Launcher downloading so slow?

Accepted Answer

Epic Games Launcher slow downloads are usually caused by the Throttle Downloads setting being enabled. To fix it: open the launcher → click your profile icon → Settings → scroll to Throttle Downloads → set the value to 0 (unlimited) → restart the launcher. Other common causes include background apps

Question 4

How do I redeem a Fortnite V-Bucks card?

Accepted Answer

V-Bucks cards must be redeemed on the Epic Games website — they cannot be redeemed inside the Fortnite game. Go to fortnite.com/vbuckscard, click Get Started, sign into your Epic Games account, enter your PIN code without dashes, select your platform, review the details and click Confirm. On PC and

Question 5

Why aren't my V-Bucks showing in Fortnite after redeeming?

Accepted Answer

If your V-Bucks aren't showing after redeeming, first close and reopen Fortnite to refresh your balance. If they still don't appear, check that you redeemed for the correct platform — V-Bucks redeemed for Nintendo Switch will not appear on PlayStation or PC. Also verify that your Epic Games account

Question 6

Why is my Epic Games Launcher stuck on the loading screen?

Accepted Answer

Epic Games Launcher stuck on the loading screen is usually caused by a corrupted web cache, a stuck background process, or hardware acceleration issues. Fix in order: (1) Press Ctrl+Shift+Esc, find EpicGamesLauncher in Task Manager, right-click → End Task, wait 30 seconds and reopen. (2) Clear the w

Question 7

Why does my Epic Games installation keep failing?

Accepted Answer

Epic Games installation failures are most commonly caused by a corrupted cache, insufficient permissions, low disk space, or a problematic install path. Fix in order: (1) Clear the webcache — press Windows+R, type %localappdata%, open EpicGamesLauncher → Saved, delete the webcache folder. (2) Right-

Question 8

How do I claim free games on Epic Games Store?

Accepted Answer

Go to store.epicgames.com/free-games or open the Epic Games Launcher and click Store. Find the current free game at the top of the page, click it, then click Get. Click Place Order — the total will show $0.00. No payment method needed. The game is permanently added to your library. You need a free E

Question 9

Why is my Epic Games Launcher downloading so slow?

Accepted Answer

Epic Games Launcher slow downloads are most commonly caused by the Limit Download Speeds setting being enabled. To fix it: open the launcher → click your profile icon top-right → Settings → scroll to Download Settings → uncheck Limit Download Speeds or set the value to 0 → restart the launcher. For

Question 10

When do Epic Games free games refresh?

Accepted Answer

Epic Games Store free games refresh every Thursday at 8 AM PT / 11 AM ET / 4 PM GMT / 5 PM CET. Each free game is available for exactly one week before being replaced. If you miss the claim window the game returns to its regular price. During the Christmas holiday period (usually December 11–31), Ep

Question 11

Why can't I log into Epic Games?

Accepted Answer

Epic Games login issues are commonly caused by server outages, corrupted cache, or using the wrong sign-in method. Try these fixes in order: (1) Check status.epicgames.com for server issues. (2) Restart the launcher and your PC. (3) Clear the webcache — press Windows+R, type %localappdata%, open Epi

Question 12

Why does Epic Games keep sending me back to the login page?

Accepted Answer

If you're stuck in an Epic Games login loop — entering your details but being returned to the login page — this is usually caused by a corrupted session or cache. Fix it by clearing the launcher webcache: press Windows+R, type %localappdata%, open EpicGamesLauncher → Saved, delete the webcache folde

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