How to Fix "The Voucher Code Has Already Been Redeemed" PlayStation Error
1 view3 min read
You enter a code on PlayStation Store and get: "The voucher code has already been redeemed." Before contacting anyone — check your transaction history first. This error sometimes shows even when the code actually worked. The content may already be on your account.
Step 1: Check Your Transaction History
PlayStation voucher codes can only be used once. If you see this error, the first thing to do is confirm whether the code was already redeemed — either by you previously, or by someone else. Check in two places:
Check if the code was already redeemed to your account
- On PS5: Go to Settings → Account Management → Account Information → Transaction History. Look for the game, wallet funding, or subscription. If it's listed there — the code worked. Check your Library for games or your wallet balance for funds.
- On PS4: Go to Settings → Account Management → Account Information → Transaction History. Same as above — look for the redeemed content.
- On the web: Sign into account.sonyentertainmentnetwork.com, go to Transaction History. Wallet top-ups show as "Wallet Funding" and game/subscription codes show as the product name.
- Also check your Library for any games that may have been added, and check whether a subscription like PS Plus is now active. If the content is there — the code worked despite showing an error. You're done.
The Code Was Redeemed on a Different Account
If the code doesn't appear in your transaction history, it may have been redeemed on a different PSN account. This happens when:
- You have multiple PSN accounts and accidentally signed into the wrong one previously
- Someone else in your household used the code on their account
- The code was already used by someone before you received it — common with codes from lower-quality gray market sellers
The Code Was Used Before You Received It
If the code doesn't appear on any of your accounts, it was most likely used by someone else before you received it. This means the seller sent you an already-used code — whether by mistake or deliberately.
What to do:
- Contact the seller immediately with your order confirmation and a screenshot of the error. Any legitimate seller will investigate and replace the code or refund you.
- If the seller won't help, dispute the charge with your bank or PayPal as "item not as described." A code that was already used before delivery is a clear-cut case.
- Contact PlayStation Support at playstation.com/support — while they cannot restore a code redeemed on another account, they can confirm when and whether it was used, which helps as evidence with the seller or your bank.
Still Need Help?
If you still need help create a support ticket straight away and we'll investigate and sort it out for you.
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