Can Steam Support fix a duplicate product code error?
No. Steam Support cannot transfer a key between accounts, issue replacement keys, or override the duplicate code block. Their official response is to contact the retailer where the key was purchased. If you received a duplicate key from a third-party seller, contact that seller directly for a replacement or refund. If the seller refuses, dispute the charge with your bank or PayPal as "item not as described."
Was this article helpful?
Still need help?
Create a support ticket and we'll get back to you.