How to Fix "Failed to Add Funds to Wallet Using a Voucher or PSN Card" Error (WC-40377-1 / E-82000138)

You try to redeem a PSN card or voucher and get error WC-40377-1 or E-82000138 with the message: "Failed to add funds to wallet using a voucher or PlayStation® card." This error has several causes — here's how to identify and fix yours quickly.

Reason 1: PSN Wallet Limit Exceeded

Your PSN wallet has a maximum balance of $250 USD (or the equivalent in your local currency). If redeeming the code would push your balance over this limit — even by $1 — the redemption will fail with this error. Fix: Check your current wallet balance in the PlayStation Store. If you're close to the $250 limit, spend some of your existing balance first, then try redeeming the code again. PSN wallet codes cannot be partially redeemed — the full value must fit within your remaining limit.

Reason 2: Wrong Code Entry

A single wrong character will block the redemption. PSN codes are 12 characters and easy to misread. Watch out for:

• 0 (zero) and O (letter O)
• 1 (one) and I (capital i) or l (lowercase L)
• 2 and Z

If you received the code by email or from a seller's website, copy and paste it directly rather than typing it manually.

Reason 3: Code Has Expired or Is Not Yet Available

Some PSN wallet codes have an expiry date or an activation date — meaning they become valid only from a certain date. Check your physical card, order confirmation email, or the seller's listing for any dates. If the code has expired, contact the seller with proof of purchase for a replacement. If it's not yet active, simply wait until the activation date and try again.

Reason 4: Wrong Region

PSN wallet cards are region and currency locked. A US card cannot be redeemed on a UK account. A EUR card cannot be redeemed on a US account. How to check your account region:

• PS5/PS4: Settings → Account Management → Account Information → Country/Region
• Web: Sign into account.sonyentertainmentnetwork.com and check account details

If the card region doesn't match your account, contact the seller for a replacement or refund. There is no workaround — PlayStation Support cannot override region locks.

Reason 5: Code Already Used

Check your transaction history before contacting anyone — the code may have already been redeemed:

• PS5/PS4: Settings → Account Management → Account Information → Transaction History
• Web: Sign into account.sonyentertainmentnetwork.com → Transaction History

Wallet top-ups appear as "Wallet Funding" in the transaction list. If it's there, the code worked — check your current balance. If it's not there and you've confirmed the code is correct, contact the seller for a replacement.

Reason 6: Card Not Activated by the Retailer

Physical PSN wallet cards must be activated at the point of sale. If you have a physical card that fails with this error, return to the retailer with your receipt and ask them to verify it was activated at purchase.

Still Getting the Error?

If none of the above applies:

• Check the PlayStation Network Status page for any outages — wallet redemptions can fail during maintenance
• Sign out of PSN, restart your console, sign back in and try again
• Try redeeming on the web at store.playstation.com instead of the console
• Contact PlayStation Support with your proof of purchase

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