Game Pass Errors - Xbox FAQ | GhostKeys

Question 1

What does "Check the instructions that came with your code" mean?

Accepted Answer

This error means you're trying to redeem a Trial key on a Microsoft account that has already had a subscription before. Trial keys only work on brand new accounts that have never had Xbox Game Pass, Xbox Live Gold, or Game Pass Ultimate — not even a free trial. To fix it, create a new Microsoft acco

Question 2

Can I use a Game Pass trial key on an existing account?

Accepted Answer

No. Trial keys are designed exclusively for new Microsoft accounts that have never had any subscription. If your account has ever had Game Pass, Xbox Live Gold, or any other subscription — even an expired free trial — the trial key will not work. You can check your subscription history at https://ac